Most Items will ship within 15 to 20 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
Returning customers pay no shipping charges for life !
If you would like expedited shipping, please contact us for a shipping quote.
All orders are custom made. Depending on the item delivery time may vary. We will give you an update upon receiving your order.
Specialty custom made designs that we create specifically for you and your organization will take longer as art work must be created .
You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you with further instructions.
As each order in custom made to your specifics, brass, silver, gold, etc. please allow 3 weeks on average for completion and shipping.
We will contact you on any delays due to unusual order requests
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.